TERMS & CONDITIONS

This Appliance Care Membership Agreement (“Agreement”) sets forth the terms and conditions under which Appliance Repair Stars LLC (“Company,” “we,” “us,” or “our”) provides services to customers (“you” or “your”) enrolled in the Appliance Care Membership (“Membership”).

Please read these Terms & Conditions carefully. Membership coverage is subject to limitations, exclusions, and conditions described herein. The Company reserves the right to modify this Agreement, including pricing, with prior notice as required by applicable law.

This Agreement may be assigned by the Company without prior notice, provided such assignment does not materially alter your rights or obligations under this Agreement.

HOW TO REQUEST SERVICE

To request service under your Appliance Care Membership, you must contact Appliance Repair Stars LLC directly using one of the following methods:

• By phone: (847) 443-9563
• By email: clientcare@arsappliance.com
• By website: www.arsappliance.com
• By mail: 1866 Sheridan Road, Suite 215, Highland Park, IL 60035
  
  

All service requests must be submitted directly to the Company. Service requests made through third parties or unauthorized channels may not be accepted.

DEFINITIONS

“Membership” means the Appliance Care Membership service program offered by Appliance Repair Stars LLC.

“You” and “Your” mean the homeowner or lawful occupant of the Eligible Residence enrolled in the Membership.

“We,” “Us,” and “Our” mean Appliance Repair Stars LLC, 1866 Sheridan Road, Suite 215, Highland Park, IL 60035.

“Agreement” means this Appliance Care Membership Terms & Conditions document together with the completed enrollment form or online enrollment confirmation.

“Authorized Technician” means a technician employed by or authorized by Appliance Repair Stars LLC and dispatched by the Company to perform services under this Agreement. All services must be performed by an Authorized Technician.

“Eligible Residence” means a single-family residential property located within the Company’s active service area.
Eligible residences may include a house, townhouse, condominium unit, apartment unit, modular home, or manufactured home, provided that the residence:

• Is permanently affixed to a foundation;
  
  
• Is not moved during the term of the Membership; and
  
  
• Is serviced only for the appliances located within the individual residential unit and not for common areas or shared systems of multi-unit dwellings.
  
  

The Company’s service area may change from time to time. Service availability is subject to technician coverage and operational capacity.

COVERED PARTS

Subject to the terms, limitations, and exclusions of this Agreement, the Membership may cover the repair or replacement of certain mechanical and electrical components that fail due to normal wear and tear, including but not limited to the following parts:

Agitator dogs, auger motors, blower wheels, burner switches, burners, coils (excluding sealed system components), condenser motors, control circuit boards, drive couplings, diodes, dispensers, display circuit boards, display touch pads, door switches, drum rollers, energy regulator switches, evaporator motors (non-sealed system), garbage disposers, gear cases, heating elements, ice makers, idler pulleys, igniters, infinite switches, control boards (including Jazz boards), lid lock sensors, magnetic door plungers, magnetrons, micro switches, motor control circuit boards, motor position sensors, overloads, pressure switches, pumps, relays, run capacitors, shift actuators, start capacitors, suspension rods, temperature limiter switches, temperature probes, thermal fuses, timers, touch pads, transmissions, unit surface switches, washer and dryer motors, and water inlet valves.

Coverage applies only when failure is caused by normal wear and tear and when the component is not otherwise excluded under this Agreement. Coverage determinations are made at the sole discretion of the Company.

COVERED BRANDS

Subject to the terms and conditions of this Agreement, the Appliance Care Membership covers eligible residential appliances manufactured by the following brands, including but not limited to:

Admiral, Amana, Caloric, Coldspot, Crosley, Electrolux, Frigidaire, GE, Gibson, Glenwood, Hardwick, Hotpoint, JC Penney, Kelvinator, KitchenAid, Magic Chef, Maytag, Norge, Modern Maid, RCA, Roper, Sears, Speed Queen, Tappan, Whirlpool, White Westinghouse, LG, Samsung, and Kenmore.

Dishwashers manufactured by LG, Samsung, and Kenmore are eligible for coverage under this Membership, subject to all applicable terms, conditions, limitations, and exclusions of this Agreement.

Coverage applies only to appliances approved at enrollment and serviced by an Authorized Technician.

If an appliance brand or model is not listed above, eligibility for coverage is subject to Company approval at the time of enrollment.

SERVICES

Subject to the terms, limitations, and exclusions of this Agreement, the Appliance Care Membership covers the diagnosis and repair of covered appliances that become inoperable due to mechanical or electrical failure caused by normal wear and tear (the “Services”).

All coverage applies only to appliances listed and approved at enrollment.

The decision to repair, replace, or decline service for any part or appliance shall be made by the Company at its reasonable discretion, based on serviceability, availability of parts, and safety considerations.

The Membership provides only the services expressly described in this Agreement. No other services are included or implied.

All Services, including labor and parts, must be performed exclusively by Appliance Repair Stars LLC or its Authorized Technicians.
The Company will not reimburse or credit any work performed by third parties, contractors, or service providers not authorized by the Company.

TERM & COVERAGE PERIOD

This Appliance Care Membership Agreement becomes effective on the Effective Date and remains in continuous effect until canceled in accordance with the terms of this Agreement.

Coverage under the Membership begins sixty (60) days after the Effective Date (“Activation Period”).

The Membership continues on a month-to-month basis after activation and remains active unless and until canceled by either party in accordance with the cancellation provisions of this Agreement.

There is no fixed expiration date of the Membership, provided payments remain current and the Membership is not canceled or terminated.

“Membership year” means a rolling 12-month period measured from the Effective Date (or from the date an appliance is added, for that appliance).

ELIGIBILITY

Appliances eligible for coverage under the Appliance Care Membership (“Covered Appliances”) must meet all of the following requirements:

a) Be located within an Eligible Residence and inside the permanent foundation of the home
b) Be properly installed and in safe, working condition on the Effective Date
c) Be safely and reasonably accessible for diagnosis and repair by an Authorized Technician
d) Be located in an environment that is safe for service personnel

Coverage applies only to appliances owned by the Member.
Rented, leased, or third-party-owned appliances are not eligible unless expressly approved in writing by the Company.

Commercial properties, rental properties, multi-family dwellings, or residential properties used in whole or in part for business purposes are not eligible for coverage under this Membership.

Enrollment in the Membership does not constitute any representation, warranty, or guarantee regarding the current or future condition of any appliance.

The Company reserves the right to:

• Deny enrollment
  
  
• Refuse service
  
  
• Exclude specific appliances
  
  

if eligibility requirements are not met.

Following inspection and diagnosis, the Authorized Technician will determine, at the Company’s sole discretion, whether the requested service qualifies as a Covered Service under this Agreement.

COVERED EQUIPMENT

Clothes Washer

Annual Coverage Limit:
Up to $1,000 per covered appliance per Membership year.

INCLUDED:
Labor and covered parts required to repair mechanical or electrical failures caused by normal wear and tear, subject to the terms, limitations, and exclusions of this Agreement.

EXCLUDED:
Tub assemblies, inner or outer tubs, drums, bearings, suspension components, regulators, drawers and dispensers, Wi-Fi or smart-enabled components, lighting, light bulbs, LED components, batteries, cosmetic damage (including scratches, dents, chips, and rust), knobs, dials, handles, hinges, glass, filter screens, leveling or balancing issues, damage to clothing or personal property, in-home instruction or user training, and appliances used for commercial, rental, multi-family, or non-residential purposes.

All services are subject to inspection, diagnosis, and approval by an Authorized Technician.

Clothes Dryer

Annual Coverage Limit:
Up to $1,000 per covered appliance per Membership year.

INCLUDED:
Labor and covered parts required to repair mechanical or electrical failures caused by normal wear and tear, subject to the terms, limitations, and exclusions of this Agreement.

EXCLUDED:
Drum assemblies, tubs, regulators, drawers, Wi-Fi or smart-enabled components, venting and exhaust systems, lint screens, knobs, dials, doors, door seals, glass, leveling or balancing issues, damage to clothing or personal property, batteries, cosmetic damage (including scratches, dents, chips, and rust), lighting and LED components, in-home instruction or user training, and appliances used for commercial, rental, multi-family, or non-residential purposes.

All services are subject to inspection, diagnosis, and approval by an Authorized Technician.

Refrigerator

Annual Coverage Limit:
Up to $1,000 per covered appliance per Membership year.

INCLUDED:
Labor and covered parts required to repair mechanical or electrical failures caused by normal wear and tear, subject to the terms, limitations, and exclusions of this Agreement.

EXCLUDED:
Food spoilage; sealed system components including compressors, evaporator coils, condenser coils, refrigerant lines, refrigerant, charging or recovery; reversing valves; door liners; drain pans; filters; complete doors, door handles, gaskets, glass; shelves, racks, drawers; audio, video, or display components; Wi-Fi, smart modules, or internet-connected components; lighting, light bulbs, LED components; batteries; cosmetic damage (including scratches, dents, chips, and rust); beverage dispensers; ice buckets and related components; internal or external water lines; line restrictions of any kind; in-home instruction or user training; wine coolers, mini refrigerators, undercounter units, standalone ice makers; built-in refrigerators; and appliances used for commercial, rental, multi-family, or non-residential purposes.

All services are subject to inspection, diagnosis, and approval by an Authorized Technician.

Range, Wall Oven, Cooktop, Stove

Annual Coverage Limit:
Up to $1,000 per covered appliance per Membership year.

INCLUDED:
Labor and covered parts required to repair mechanical or electrical failures caused by normal wear and tear, subject to the terms, limitations, and exclusions of this Agreement.

EXCLUDED:
Clocks (unless directly affecting cooking functionality), temperature probe assemblies, cracked or damaged glass or ceramic cooktops, rotisseries, racks, handles, range hoods or exhaust systems, audio or video components, Wi-Fi or smart-enabled components, lighting, light bulbs, LED components, carbon monoxide testing, batteries, cosmetic damage (including scratches, dents, chips, and rust), in-home instruction or user training, replacement of specialty burners (including Sensi-heat burners, which may be replaced with standard burners at the Company’s discretion), and appliances used for commercial, rental, multi-family, or non-residential purposes.

All services are subject to inspection, diagnosis, and approval by an Authorized Technician.

Dishwasher

Annual Coverage Limit:
Up to $1,000 per covered appliance per Membership year.

INCLUDED:
Labor and covered parts required to repair mechanical or electrical failures caused by normal wear and tear, subject to the terms, limitations, and exclusions of this Agreement.

EXCLUDED:
Tubs, racks, shelves, rollers, drain lines, water supply lines, saddle valves, temperature probes, filters, audio or video components, Wi-Fi or smart-enabled components, batteries, cosmetic damage (including scratches, dents, chips, rust, and glass), lighting and LED components, in-home instruction or user training, and appliances used for commercial, rental, multi-family, or non-residential purposes.

All services are subject to inspection, diagnosis, and approval by an Authorized Technician.

Freezer 

Annual Coverage Limit:
Up to $1,000 per covered appliance per Membership year.

INCLUDED:
Labor and covered parts required to repair mechanical or electrical failures caused by normal wear and tear, subject to the terms, limitations, and exclusions of this Agreement.

EXCLUDED:
Food spoilage; sealed system components including compressors, evaporator coils, condenser coils, refrigerant lines, refrigerant, charging or recovery; door liners; door seals; drain pans; filters; handles; shelves and drawers; audio or video components; Wi-Fi or smart-enabled components; lighting, light bulbs, LED components; batteries; cosmetic damage (including scratches, dents, chips, and rust); in-home instruction or user training; and appliances used for commercial, rental, multi-family, or non-residential purposes.

All services are subject to inspection, diagnosis, and approval by an Authorized Technician.

Deductible

There is no deductible for covered services for the duration of an active Appliance Care Membership.

General Exclusions

The Appliance Care Membership does not cover appliances or conditions affected by design defects, misuse, abuse, neglect, improper installation, unauthorized modification, tampering, or lack of proper care.

The Membership does not cover damage or failure resulting from corrosion, freezing, fire, lightning, electrical surges, explosions, earthquakes, floods, storms, acts of war, vandalism, theft, or any other external or insurable events.

The following are also excluded from coverage: cosmetic damage (including scratches, dents, chips, and rust), LED lighting components, in-home instruction or user training, and any loss of food, medicine, or personal property.

Coverage does not apply to appliances used for commercial, rental, multi-family, or non-residential purposes.

No services will be provided if the Authorized Technician is unable to safely access the appliance due to animals, insects, unsafe conditions, restricted access, or if the appliance is located outside the permanent foundation of the Eligible Residence.

The Membership does not cover installation, reinstallation, disconnection, manufacturer-recommended maintenance, upgrades, or preventive services.

The Company does not reimburse or compensate for work performed by any third party or unauthorized service provider. Repairs performed without prior authorization from Appliance Repair Stars LLC may void this Agreement.

UNAVAILABLE PARTS OR NON-REPAIRABLE EQUIPMENT

If a covered appliance cannot be repaired because a required part is obsolete, discontinued, unavailable, or cannot be obtained at a commercially reasonable cost, the appliance will be deemed non-repairable under the Membership.

In such cases:

• The Membership coverage for that specific appliance and condition ends
  
  
• No cash reimbursement, credit, or transfer of coverage applies
  
  
• Coverage does not extend to other appliances or future repairs
  
  

At the Company’s sole discretion, a complimentary diagnostic, courtesy discount, or goodwill accommodation may be offered. Any such accommodation is voluntary, non-transferable, and does not constitute coverage or create any ongoing obligation.

No benefit under this section shall exceed the applicable annual coverage limit for the affected appliance.

Term and Renewal

This Agreement becomes effective on the Effective Date and shall continue on a month-to-month basis unless and until canceled in accordance with these Terms & Conditions.

The Membership automatically renews each billing cycle. No fixed end date applies.

The Member may cancel the Membership at any time after completion of the initial commitment period by providing written notice to the Company in accordance with the Cancellation section of this Agreement.

The Company reserves the right to modify pricing or terms with prior notice, or to discontinue the Membership as permitted by law.

Changes to Terms of Service

The Company reserves the right to modify these Terms & Conditions, including pricing, coverage details, or program structure, with prior notice to the Member as required by applicable law.

Notice of material changes will be provided in writing at least 10 days prior to the effective date of such changes. Notice may not be provided for changes that are favorable to the Member or required by law or regulatory authority.

If a Member does not agree to a material change, the Member may cancel the Membership in accordance with the Cancellation section of this Agreement prior to the effective date of the change. Continued use of the Membership after the effective date constitutes acceptance of the updated terms.

If the Company discontinues the Appliance Care Membership program, the Company’s responsibility shall be limited to completing any covered repairs or services already authorized and in progress at the time of discontinuation.

Change of Address

The Member must notify the Company within 14 days of moving to a new address.

The Appliance Care Membership may be transferred to a new Eligible Residence, provided that:

• The new residence is located within the Company’s service area, and
  
  
• The appliances at the new location meet the eligibility requirements of this Agreement.
  
  

Covered appliances may remain the same or be replaced with different eligible appliances at the new residence, subject to inspection and approval by the Company.

Membership pricing will remain based on the number of covered appliances. Any changes to the number or type of appliances may result in an adjustment to the monthly fee.

If the new address is outside of the Company’s service area, the Membership may be canceled in accordance with the Cancellation section of this Agreement.

Buyer’s Right to Cancel

The Appliance Care Membership is a subscription-based service and remains active unless canceled in accordance with these Terms & Conditions.

The Member may cancel the Membership at any time after completion of the initial commitment period by providing written notice to the Company.

Cancellation will become effective at the end of the current billing cycle. No refunds are issued for partial billing periods.

Services or repairs performed while the Membership is active remain covered under the terms of this Agreement. Upon cancellation, all Membership benefits immediately cease.

The Company does not retroactively re-bill, reprice, or charge retail rates for services properly provided while the Membership was active.

Payments & Billing

The Member agrees to pay the Appliance Care Membership fee on a monthly or annual basis, plus any applicable taxes, as selected at enrollment.

Membership Pricing & Appliance Count

The Appliance Care Membership requires a minimum enrollment of four (4) covered appliances.

Pricing is $23.99 per month for up to four (4) covered appliances.

Each additional covered appliance beyond four (4) is billed at $3.00 per month per appliance.

The total monthly or annual Membership fee is based on the number of covered appliances enrolled and shall be confirmed at enrollment and reflected on the enrollment confirmation and/or customer account.

Payments are processed automatically via a pre-authorized credit or debit card on file.
Monthly payments are charged on the same calendar day each month corresponding to the enrollment date.
Annual payments, if selected, are charged once per year in advance.

The Member will not receive paper invoices or billing statements.

Membership fees are non-refundable, except as expressly stated in these Terms & Conditions.
Payment of the Membership fee constitutes acceptance of this Agreement.

If payment is not successfully processed when due, the Company reserves the right to:

• Suspend Membership benefits
  
  
• Refuse service while the account is past due
  
  
• Terminate the Membership for non-payment
  
  

Coverage under the Membership is available only while the account is active and payments are current.

The Company is not obligated to provide services during any period of non-payment.

Membership Structure & Duration

The Appliance Care Membership is a subscription-based service program provided by Appliance Repair Stars LLC.

The Membership is not insurance, not a warranty, and not a replacement assistance plan.
It is a single integrated service program and is not required to be purchased in combination with any other plan or product.

Coverage begins after the applicable activation period following enrollment and remains active on a recurring basis unless canceled in accordance with these Terms & Conditions.

The Membership may be billed monthly or annually, as selected at enrollment. A minimum of four (4) covered appliances is required, and pricing is based on the number of covered appliances enrolled. There is no fixed expiration date, and the Membership automatically continues until canceled by the Member or terminated by the Company as permitted under this Agreement.

If additional appliances are added during an active Membership, coverage for those appliances begins after the applicable activation period, and billing will be adjusted accordingly. Adding appliances does not reset or extend any prior coverage periods for existing appliances.

The Company reserves the right to suspend or terminate the Membership at any time in cases of fraud, misrepresentation, abuse of services, or violation of these Terms & Conditions.

Termination

The Company may immediately suspend or terminate the Appliance Care Membership without prior notice in the event of:

• Non-payment
  
  
• Fraud or attempted fraud
  
  
• Material misrepresentation
  
  
• Abuse or misuse of Membership services
  
  

The Company may also terminate the Membership at any time by providing at least 14 days’ written notice to the Member, as permitted by applicable law.

The Member may cancel the Membership in accordance with the Buyer’s Right to Cancel section of this Agreement.

No refunds are issued for Membership fees paid prior to cancellation. Upon termination or cancellation, all Membership benefits and coverage immediately cease.

Warranty and Limitation of Liability

The Member acknowledges that appliance issues cannot always be accurately diagnosed or fully resolved during a single service visit.

The Company is not responsible or liable for losses, damages, or additional issues resulting from misdiagnosis, incomplete diagnosis, or delays in scheduling, diagnosis, or repair, including delays caused by parts availability or external factors.

If the Membership has been canceled or terminated, the Company’s obligation with respect to labor performed and covered parts installed during an authorized repair shall be limited to fourteen (14) days following the date of the original repair.

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or economic damages, including but not limited to loss of use, loss of income, loss of food, loss of property, or inability to use any appliance or equipment.

Nothing in this Agreement shall exclude or limit liability to the extent such exclusion or limitation is prohibited by applicable law.

Old Parts Removal

All parts removed or replaced in connection with services provided under the Appliance Care Membership become the property of Appliance Repair Stars LLC.

The Member agrees to assign to the Company any assignable warranties or claims available from the manufacturer or supplier related to such removed or replaced parts, to the extent permitted by law.

Appliance Location & Access

All covered appliances must be located inside a residential home that is climate-controlled and maintained at a temperature of no less than 65°F (18°C).

Appliances covered under this Agreement must remain at the original service address provided at the time of enrollment. Any appliance moved from the original service location will no longer be eligible for coverage under the Membership.

Appliances must be safely accessible and free of obstructions on the front, top, and sides to allow proper diagnosis and repair. Adequate workspace must be provided for service to be performed.

Dishwashers or other built-in appliances installed in a manner that prevents safe removal or access are the responsibility of the homeowner to make accessible prior to service. The Company is not responsible for cabinetry removal, flooring modification, or appliance extraction.

The Company does not service appliances located in:

• Unheated attached garages
  
  
• Unheated detached garages
  
  
• Unheated sheds, barns, or similar structures
  during the months of December through March.
  
  

The Membership does not cover appliances located in or on boats, campers, RVs, or mobile structures.

Past-Due Payments and Suspension of Service

Membership services are available only while the Member’s account remains in good standing.

If a monthly or annual Membership payment is past due by more than three (3) days, Membership coverage may be temporarily suspended until the outstanding balance is paid in full.

If payment remains unpaid for fourteen (14) days or more, the Membership may be terminated, and the account may be removed from the Company’s active Membership system.

If a terminated Membership is later reinstated or a new Membership is enrolled, a new activation period may apply before coverage resumes.

The Company reserves the right to refuse service while payments are past due and to require payment of all outstanding balances prior to restoring coverage.

Personal Information and Media Consent

The Company collects and uses personal information provided by the Member for the purpose of establishing, managing, and administering the business relationship, including enrollment, billing, scheduling, and service delivery under the Appliance Care Membership.

The Member authorizes the Company to share necessary personal information with its Authorized Technicians and service partners solely for the purpose of providing services under this Agreement. The Member also consents to the disclosure of personal information as required for billing, payment processing, collection of past-due accounts, compliance with legal obligations, or as otherwise permitted by law.

To protect account security and privacy, the Company may require identity verification before disclosing account information or making changes to the Membership. Such verification may be required from the Member, their spouse, or any authorized representative listed on the account.

Unless the Member opts out in writing, the Member consents to receive information about additional services, programs, or offerings that may be of interest.

Recording, Photography, and Media Use

The Member acknowledges and agrees that, in connection with providing services, the Company may photograph, record, or video document the appliance being inspected or repaired, as well as the surrounding areas, including floors, countertops, water lines, and the interior and exterior of the appliance. Such recordings may be made using mobile devices or other recording equipment for documentation, quality control, training, liability, or internal purposes.

The Member grants the Company an irrevocable, royalty-free right and permission to use, reproduce, store, publish, and display such photographs, videos, or recordings (“Media”) in whole or in part, in printed or electronic form, including internal records, training materials, websites, marketing materials, and other lawful business uses, without compensation.

No Media will be used in a manner that intentionally discloses personally sensitive information beyond what is reasonably necessary for legitimate business purposes.

Dispute Resolution

In the event of any dispute, claim, or disagreement regarding coverage, services, or this Agreement, the Member agrees to first submit a written notice of dispute to the Company and allow the Company thirty (30) calendar days to review and respond in good faith.

The parties agree to attempt to resolve any dispute through informal discussions and good-faith negotiation prior to initiating mediation or arbitration.

If the dispute cannot be resolved through informal resolution, and except where prohibited by law, all disputes, claims, or causes of action arising out of or relating to this Agreement shall be resolved on an individual basis only, and not as part of any class action, collective action, representative action, or multi-party proceeding.

The Member expressly waives any right to participate in or bring a class action or representative proceeding against the Company. The arbitrator shall have no authority to consolidate claims, hear class actions, or award relief to any person or entity not a party to the arbitration.

Any dispute that cannot be resolved through informal negotiation shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its applicable rules. Arbitration shall take place in the State of Illinois, unless otherwise required by law.

Each party shall bear its own costs and attorneys’ fees, except as otherwise required by applicable law. Any award shall be limited to actual out-of-pocket damages, and in no event shall exceed the applicable coverage limits under this Agreement.

To the maximum extent permitted by law, the Member waives the right to seek indirect, incidental, consequential, punitive, or multiplied damages.

This Dispute Resolution section does not prevent either party from seeking relief in small claims court, where permitted by law.

Non-Disparagement and Good-Faith Communication

The Company values open and honest feedback from its Members.

The Member agrees to communicate in good faith regarding any concerns, complaints, or disputes related to the Membership or services provided. Prior to posting public reviews or statements, the Member agrees to provide the Company a reasonable opportunity to review and address the issue directly.

Nothing in this Agreement prohibits or restricts the Member from providing truthful, factual, or lawful reviews or statements, including those protected under applicable consumer protection laws.

This provision is intended to encourage fair and constructive communication and does not limit the Member’s legal rights.

Miscellaneous

This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict-of-law principles.

If any dispute arises out of or relates to this Agreement and cannot be resolved through informal negotiation, the parties agree to attempt to resolve the dispute in good faith through mediation prior to arbitration, as described in the Dispute Resolution section. Each party shall bear its own mediation costs unless otherwise required by law.

This Agreement, together with the Enrollment Form and any referenced policies, constitutes the entire agreement between the parties and supersedes all prior or contemporaneous written or verbal representations, statements, or agreements, including those made by sales representatives or technicians.

All questions, disputes, or complaints regarding the Membership or services should be directed to Appliance Repair Stars LLC using the contact information provided in this Agreement.

The Company may assign this Agreement, in whole or in part, or any of its rights or obligations hereunder, without the Member’s consent, to the fullest extent permitted by law. The Member may not assign this Agreement without the Company’s prior written consent. Any failure by the Company to enforce a provision of this Agreement shall not constitute a waiver of that provision or any other rights.

The Company shall make commercially reasonable efforts to perform its obligations under this Agreement. However, the Company shall not be liable for failure or delay in performance caused by events beyond its reasonable control (“Force Majeure Events”), including but not limited to acts of God, fire, flood, earthquake, war, terrorism, pandemic, governmental actions, labor disputes, supply shortages, or changes in applicable laws or regulations. Obligations affected by a Force Majeure Event shall be suspended for the duration of such event.

If the Member smells gas or suspects a gas leak, they must immediately leave the premises and contact their gas utility provider from outside the residence.

By enrolling in the Membership, the Member represents that they have read and understood this Agreement and that they are the owner of the Eligible Residence or otherwise authorized to enroll and pay for services at the service address.

Any promotional pricing, discounts, or special offers apply only for the initial promotional period, if any. Membership subscriptions continue at the then-current standard rates unless canceled in accordance with this Agreement.

Credit Card Payment Information

All credit card charges related to the Appliance Care Membership or services provided by Appliance Repair Stars LLC must be disputed directly with the Company within twenty (20) days of the charge or service date. Failure to notify the Company within this timeframe may limit the Company’s ability to investigate or resolve the dispute.

Appliance Repair Stars LLC may provide billing and service information only to the appliance owner and/or the individual who authorized and paid for the service or Membership. To protect customer privacy, information will not be released to third parties without written authorization from the appliance owner, except as required by law.

Collection of Unpaid Balances

If the Member fails to fulfill the minimum twelve (12) month Membership commitment, the Company reserves the right to pursue collection of any unpaid balance associated with the remaining portion of the Membership term.

Unpaid balances may be subject to reasonable collection fees as permitted by applicable law. The Company may engage a licensed third-party collection agency to recover outstanding amounts, in accordance with all federal and state consumer protection laws.

Landlord & Tenant Terms

The Appliance Care Membership is intended for owner-occupied residential properties unless otherwise approved by the Company in writing.

For rental properties, multi-unit properties, or properties managed by landlords or property managers, customized pricing and written approval are required. All enrollment, billing, and service authorization must be handled by the property owner, landlord, or authorized property manager.

Tenants are not authorized to enroll in the Membership, modify coverage, or schedule service independently unless expressly authorized in writing by the property owner.

Failure to disclose that a property is a rental or tenant-occupied residence at the time of enrollment may result in suspension or termination of the Membership without refund.

Financial Responsibility

All obligations under this Agreement are supported solely by the full faith and credit of Appliance Repair Stars LLC.
This Membership is not backed by any third-party insurer, reimbursement insurance policy, surety bond, or performance bond.

The Appliance Care Membership is a service program and does not constitute insurance or a warranty.